(Remote/Flexible Location)

Are you the kind of person who leaves people feeling better after a conversation?
Do you love figuring things out, staying curious, and creating meaningful relationships?

If you're optimistic, eager to grow in customer success, and want to thrive in a flexible, supportive environment — we’d love to meet you.

About the Role

As our new Junior Customer Success Manager (CSM), you’ll be the person customers trust, rely on, and enjoy talking to. You’ll make sure they feel supported, valued, and energized after every interaction.

You don’t need to know everything — we’ll support you every step of the way — but you’re the type who isn’t afraid to ask, learn, and grow. And when you hit a wall? That’s when you tap into the knowledge of our experienced teammates.

The day to day, is helping customers understand what Albacross can do, and how they can do it. Those are done via Meetings via Zoom or Google Meets. Log those meetings and issues to our systems, and present, and keep up with issues, together with our developer team.

What We’re Looking For

• Excellent English communication – You speak and write confidently, and you’re
  comfortable representing yourself on camera.
• Naturally curious – You love learning new things and asking the “why” behind the “what.”
• High integrity – You do the right thing, even when no one’s watching.
• Organized & dependable – You manage your time and projects well, even when juggling multiple tasks.
• Flexible & driven – You’re proactive, adaptable, and always willing to go the extra mile to help a customer succeed.

Nice to Have (But Not Required)

• Some experience in customer success, sales, or similar roles
• Familiarity with websites, SaaS, or digital tools (personal or professional)
• Experience working remotely or through invoicing
• A desire to work for an international diverse team

Who You Are

You’re at a point in life where you’re mature enough to take responsibility, but still full of energy and excitement for what’s ahead. You like flexibility in your work-life balance, and you’re excited to grow — both personally and professionally.

Most importantly: you're the kind of person who brings good energy into a room (or Zoom call), and helps others feel calm, seen, and supported.

Why Join Us?

We believe skills can be taught — but attitude, curiosity, and character are everything. If you’re smart, kind, and ready to learn, we’ll give you the support and tools you need to thrive.

You’ll be joining a close-knit, international team that’s building something exciting together — and having fun while doing it.

Sound like you?

Don’t overthink it — just send us a quick message and say hi. A short video intro is welcome if you’re feeling brave. 😊

We can’t wait to meet you.